Customer Experience Manager

We are recruiting a Customer Experience Manager who will be at the very heart of providing an outstanding service to all our customers and stakeholders. 

Working closely with the Marketing and Recruitment teams, you will contribute to delivering a holistic and high quality experience for customers from initial enquiry and application to enrolment and the subsequent student journey.

As a strong and effective leader, with experience of managing a large team of people, you will be able to inspire, motivate and coach colleagues to reach their full potential and deliver exceptional performance results. We are looking for an individual, who is confident, responsive and able to build relationships quickly and effectively.

As such, you will be an excellent people person, with experience of leading projects, while providing hands on support, and effective decision making skills.

With a commitment to providing excellence in customer service, a focus on continuous improvement and a resilience to overcome challenges; you will bring a critical eye to review the customer journey and effectively challenge others to further improve customer satisfaction.

The benefits package includes generous annual leave, membership of final salary or career average pension scheme, professional development and training, free on-site car parking, and other voluntary benefit schemes, including cycle to work scheme.

St Helens College is committed to Equality and Diversity and to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, students and volunteers to share this commitment. This post is subject to an enhanced DBS check.

This role does not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers.  Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.

Please note we do not accept CV’s from recruitment agencies. Any speculative CVs sent to the College will NOT be considered.