Customer Service Apprentice (Level 2)

Employer: D&A Autos

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 05/11/2018

Working week: 9am-5pm (30 minutes for lunch)

We are looking for an apprentice to join our garage as part of the front office team to deliver this quality service. The right person should be able to learn on the job and be comfortable in speaking to people both face-to-face and on the phone.

As the customer service apprentice, you will be completing the following duties on a daily basis;

• Input parts onto online service system
• Greet customers and create customer bookings and deal with any queries
• Maintain good rapport with our suppliers Order and arrange return of parts to our suppliers
• Manage small levels of stock in our Stock Room Answer the telephone in a polite and courteous manner, dealing with calls appropriately
• Liaise with the Finance Department regarding invoice queries Handle customer queries
• Monitor our Facebook enquiries

Uniform: Polo shirts/t-shirts and fleece will be provided and uniform should be worn on a daily basis

Things to consider:

• 20 days plus 8 bank holidays. Holiday year runs from January – December
• 1 free MOT per year
• Free tea and coffee whilst at work
• Friday lunch bought by managers e.g. sausage/bacon/egg or vegetarian bap
• Free parking
• Near to bus stop
• Great atmosphere with a friendly family feel to the working environment
• This role involves driving vehicles, we will support the successful candidate with passing their driving test

Entry requirements:

A*-C/4-9 in English and Maths or equivalent.

This role is suitable for school, college or university leavers as predicted grades will be accepted

Please apply via the link.