Customer Success Administrator (L2)

Employer: Expandly

Apprenticeship level: Intermediate

Possible start date: 3rd September 2018

Working week: Monday to Friday 8.30am - 5.00pm, 1 hour lunch break

We’re Expandly, the fast and cost-effective solution to easily selling online through multiple sales channels. We’re looking for a bright and enthusiastic apprentice who will deliver the friendly and passionate service we promise our customers.

Responsibilities:

Customer Support

You’ll be providing our customers with high-level technical support; efficiently solving their problems and keeping them happy. This will involve:

• Answering telephone calls, live chat and emails;
• Creating, tracking and completing support tickets;
• Assisting in satisfactorily solving the problem and testing the resolution within our timelines;
• Feeding back to the customer and team

Expandly Support

As a regular user of our system, we’ll be relying on you to:

• Look out for development issues
• Report issues to management and our development teams
• Log and track the issue

General

You will have plenty of opportunities to get involved with other aspects of Expandly, including:

• Creating and updating user guides and manuals
• Meeting customers, at our place or their’s
• Administrative duties - understanding what it takes to run a tech company
• Assisting colleagues when they need help or they’re on a beach
• Shouting loud and proud about Expandly and championing our outstanding customer service

Desired skills:

We are looking for someone who has an ambition to be a customer service champion and who is passionate about what they do.

• IT - we’ll provide you with training, but we need a technical mind to grow
• GCSE English and Maths, A*-C/4-9/equivalent (or predicted)
• An interest in eCommerce (even better if you have experience selling online)
• People skills - you’ll be patient, with great verbal, spoken and written communication skills

Personal qualities:

We want someone who will fit in, take part and make progress. Importantly you’ll be:

• Enthusiastic - willing to go the extra mile, ask questions, take the initiative and yearn to learn
• Reliable - we’re a small team, and you’ll be making a big impact; we need you
• Friendly - we want to love you but importantly we want our customers to love you
• Living in or close to Milton Keynes - we like the roundabouts
• Passionate - about customer service, customer experience and Expandly.

Desired qualifications:

We are keen to hear from anyone who is willing to learn and undertake the required functional skills as part of the apprenticeship (if needed).

Desirable: English and Maths GCSE A*-C/4-9 or equivalent.

This position is suitable for school, college or university leavers as predicted grades will be accepted.

Training:

• Customer Service Practitioner L2 Apprenticeship Standard
• Functional Skills – English & maths (where required)
• College Attendance
• End point assessment
• On-line training modules in the workplace
• Induction
• Full training in the role