Customer Service Apprentice (L2)

Employer: D&A Autos

Apprenticeship level: Intermediate

Possible start date: 10th September 2018

Working week: Monday to Friday 9.00am - 5.00pm, 30 mins lunch break

We are looking for an apprentice to join our garage as part of the front office team to deliver this quality service. The right person should be able to learn on the job and be comfortable in speaking to people both face-to-face and on the phone.

Responsibilities:

• Input parts onto online service system
• Greet customers and create customer bookings and deal with any queries
• Maintain good rapport with our suppliers
• Order and arrange return of parts to our suppliers
• Manage small levels of stock in our Stock Room
• Answer the telephone in a polite and courteous manner, dealing with calls appropriately
• Liaise with the Finance Department regarding invoice queries
• Handle customer queries
• Monitor our Facebook enquiries

Desired skills:

• Good communication (written and verbal)
• Good IT skills
• Excellent organisational and time keeping skills
• Be able to work to strict deadlines.
• Attention to detail.
• Willing to learn 

Personal qualities:

• Pleasant
• Articulate and well spoken 
• Presentable  
• Ability to work as a team and under own initiative
• Good sense of humour
• Trustworthy
• Flexible
• Polite 
• Adaptable to suit the environment

Desired qualifications:

A*-C/4-9 in English and Maths or equivalent.

This role is suitable for school, college or university leavers as predicted grades will be accepted

Training:

• Apprenticeship Standard for Customer Service Practitioner
• English and Maths functional skills [if required]
• Training at College, online learning and independent study in the workplace
• Visits from the College into the workplace
• Observations and assessments in the workplace
• Ongoing support and training from the employer
• End point assessment