Apprentice Business Support Team Assistant (L2)

Employer: Milton Keynes College

Apprenticeship level: Intermediate

Possible start date: 17th September 2018

Working week: Monday to Friday 9.00am - 5.00pm, 37 hours per week

As a Business Support Team Assistant you will be providing administration support in a diverse role working across a range of business support teams within the College assisting to reach targets and achieving our students success.

Responsibilities:

• To work with staff across the business to provide effective levels of customer service, communication, digital solutions and administration
• To provide a support service for students through working across the four areas of the department; Admissions and Enrolments, Data Support, Examinations and Room Bookings
• To work within the Admissions and Enrolments team to gain a fundamental insight to the very beginning of a student’s journey from enquiry through to application, interview and then enrolment
• To work with the Data Support team to check that data is being captured and recorded accurately on the student database
• To work as part of the Exams team following up and promoting student success from registration with awarding organisations through to claiming and certification
• To work with the Room Bookings team in booking rooms for lessons, conferences and meetings, timetabling activities and courses, and administering class registers
• Maintain and update the in-house College database and systems
• Work collaboratively with key contacts across the college to ensure accuracy of data
• Contribute to the development of the processes and procedures within the team
• Respond to general enquiries from staff, students and members of the public
• Undertake general administrative duties and assist other members of the team as necessary to ensure the efficient and effective running of the department
• Carry out duties at all times in accordance with the College’s equal opportunities, health and safety and risk management policies and procedures
• Promote, by consistent example, the philosophy and values of the College; of learning materials which meet the needs of an equal opportunities college

Desired skills:

• Good communication skills, both written and verbal
• Be accurate, organised and able to prioritise and work to strict deadlines
• Be able to demonstrate good interpersonal and assertiveness skills
• Have high attention to detail, with the ability to focus on both routine and more complex tasks, ensuring that they are taken through to a successful conclusion
• Have the ability to work as part of a team and on their own initiative
• Have a good working knowledge of Microsoft Office
• Experience of working within a customer focused or customer service environment

Personal qualities:

• Enthusiastic and self-aware
• Customer and student focussed
• Reliable, adaptable and flexible
• Willing to learn
• Team player

Desired qualifications:

GCSE or equivalent Level 2 qualification in Maths and English Grade A*-C/4-9

This role is suitable for school, college or university leavers as predicted grades will be accepted.

Training:

• Apprenticeship Standard for Customer Service Practitioner
• Training at College, online learning and independent study in the workplace
• Visits from the College into the workplace
• Observations and assessments in the workplace
• Ongoing support and training from the employer 
• Use of E-portfolio
• End point assessment