Coventry College

Guidance and Information Adviser

Coventry, West Midlands
£17,811 - £20,005 per annum
03 Aug 2018
27 Aug 2018
Contract Type
Fixed Term
Full Time

About You

Are you a pro-active, enthusiastic and a personable individual? Do you have experience in providing customer service to a high standard? If so we have an exciting opportunity for you to join our team at Coventry College!

We are looking to recruit a Guidance and Information Adviser within our Student and Learning Services team who can provide an outstanding customer service experience to our service users such as prospective students, existing students and parents.

About Role

In this key role you will provide clear information, advice and guidance that will enable students and parents to make informed decisions on course choices and successfully apply for a programme of study. Therefore it is critical that you have excellent interpersonal and communication skills.

To be successful in this role you will have previous experience in providing information and advice services within an educational environment. You will need to be comfortable with prioritising your own workload and working to tight deadlines therefore being pro-active and organised is essential for this role.

You will be a team player and have experience of being able to develop sustainable relationships with external customers. You will need to be able to demonstrate a high standard of customer care skills.

As this role will involve data entry and assisting with preparation of promotional materials you will need to have strong attention to detail as well as a high standard of literacy and numeracy skills and be competent in IT.

Candidates must have:

  • Level 2 Maths and English Qualifications 
  • An IAG or Welfare related qualification is advantageous

You will also support on the admissions and enrolment process.

About Us

On 1 August 2017, City College and Henley College merged to become Coventry College. This is an exciting period of change for us as we look to offer our students the best possible learning opportunities and outcomes.

We offer exceptional teaching and learning, excellent work experience placements and opportunities for students to develop independently as well as meeting the needs of employers.

Why join our team?

Our excellent facilities, strong partnerships with major employers and universities, as well as excellent international relationships make us a sought-after place to study for thousands of young people and adults.

Benefits include 30 days annual leave plus statutory bank holidays and an attractive local government pension scheme.

Closing Date: Monday 27th August 2018

To apply please complete the attached application form and return it via the Apply link.

Candidates with a disability will be guaranteed an interview, providing they meet all the essential requirements of the post.

The successful applicant will be required to complete an enhanced DBS check.

We are actively committed to safeguarding and promoting the welfare of children, young people and any vulnerable groups within the College community. We value our diverse College community and are actively committed to promoting equality and diversity in all areas of College life.  Applications are welcomed from all sections of the community. We expect all our staff and volunteers to share these commitments.

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