Coventry College

Student Services Adviser x3

Coventry, West Midlands
Varies by hours
02 Aug 2018
27 Aug 2018
Contract Type
Fixed Term, Permanent

Are you a pro-active, enthusiastic and a personable individual?  Do you have experience in providing customer service to a high standard? If so we have an exciting opportunity for you to join us as a Student Services Adviser. The roles we have available are as follows:

  • Full time, fixed term contract up to 6 months, £17,811 - £20,005 per annum
  • Part time (18.5 hours), fixed term contract up to 12 months, £8,906 - £10,003 per annum pro rata
  • Part time (27 hours), permanent, £12,997 - £14,598 per annum pro rata

In this pivotal role you work as part of the Customer Contact Centre within Student Services which provides responsive switchboard, admissions, accommodation and financial support services to students, staff and visitors to the College.

You will be expected to be multi-skilled and work across both campuses to support the Guidance and Information functions.

About You

Educated to Level 2 in English and Maths you will also have a Level 4 IAG qualification (or willingness to achieve this).

To be successful in this role you will have previous experience in providing information and advice services ideally within an educational environment.  You will be a team player and have experience of being able to develop sustainable relationships with stakeholders.

As you will be communicating regularly it is essential that you have excellent interpersonal and communication skills, and you can demonstrate a high standard of customer care skills.

You will need to be comfortable with prioritising your own workload and working to tight deadlines therefore being pro-active and organised is essential for this role. Knowledge of students requiring additional learning support would also be advantageous.

As this role will involve data entry and assisting with preparation of promotional materials you will need to have strong attention to detail as well as a high standard of literacy and numeracy skills and be competent in IT. 

You will also support on the admissions and enrolment process.

About Us

On 1 August 2017, City College and Henley College merged to become Coventry College. This is an exciting period of change for us as we look to offer our students the best possible learning opportunities and outcomes.

We offer exceptional teaching and learning, excellent work experience placements and opportunities for students to develop independently as well as meeting the needs of employers.

Why join our team?

Our excellent facilities, strong partnerships with major employers and universities, as well as excellent international relationships make us a sought-after place to study for thousands of young people and adults.

Benefits include 30 days annual leave plus statutory bank holidays and an attractive local government pension scheme.

To apply please complete the attached application form and return it via the Apply link.

Closing Date: Monday 27th August 2018

Candidates with a disability will be guaranteed an interview, providing they meet all the essential requirements of the post.

The successful applicant will be required to complete an enhanced DBS check.

We are actively committed to safeguarding and promoting the welfare of children, young people and any vulnerable groups within the College community. We value our diverse College community and are actively committed to promoting equality and diversity in all areas of College life.  Applications are welcomed from all sections of the community. We expect all our staff and volunteers to share these commitments.

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