Telesales and Sales Support
Are you a friendly, outgoing individual who enjoys working as part of a team? Can you remain calm when under pressure and have the ability to handle rejection? Coventry College are looking for an experienced Telesales and Sales Support to join our team.
An excellent communicator, you will work within a team where you will contact new and existing customers of the College therefore excellent interpersonal skills and negotiation skills will be essential to this role.
A patient individual, you will have the ability to learn about the services that the College provides and be able to confidently and effectively provide and describe this to prospective customers.
You will be able to adapt your personal style to reflect the range of emotions presented when resolving issues and addressing complaints. You will have excellent written and verbal skills to be able to convey technical information to a range of people via telephone and email.
About the role
You will be responsible for contacting new and existing customers of the College to secure appointments for Sector Engagement Officers and other College staff as and when required. As part of the role you will be expected to answer any questions about our services or the College and to also ask questions to understand our customer’s requirements and to essentially close sales.
It is therefore essential for you to have proven experience of working in a telesales role and of working in a customer service environment dealing with significant call volumes. You will be able to deliver a fantastic service in an enthusiastic, confident and professional manner.
You will also have a proven track record of successfully meeting sales targets preferably over the phone.
Good Microsoft Office skills are also important.
On 1 August 2017, City College and Henley College merged to become Coventry College. This is an exciting period of change for us as we look to offer our students the best possible learning opportunities and outcomes.
We offer exceptional teaching and learning, excellent work experience placements and opportunities for students to develop independently as well as meeting the needs of employers.
Why join our team?
Our excellent facilities, strong partnerships with major employers and universities, as well as excellent international relationships make us a sought-after place to study for thousands of young people and adults.
Benefits include 30 days annual leave plus statutory bank holidays and an attractive local government pension scheme.
To apply, please return the attached application form via the Apply link.
Closing Date: Tuesday 21st August 2018
Candidates with a disability will be guaranteed an interview, providing they meet all the essential requirements of the post.
The successful applicant will be required to complete an enhanced DBS check.
We are actively committed to safeguarding and promoting the welfare of children, young people and any vulnerable groups within the College community. We value our diverse College community and are actively committed to promoting equality and diversity in all areas of College life. Applications are welcomed from all sections of the community. We expect all our staff and volunteers to share these commitments.