Apprentice Business Administrator (L2)

Employer: Mirka Ltd

Apprenticeship level: Intermediate

Apprenticeship duration: 15 months

Possible start date: 20th August 2018

Working week: Monday Friday 9.00am - 5.00pm, 35 hours per week

Mirka (UK) Ltd are looking for an administrator who wishes to thrive in their job role and gain experience in all aspects of the business. If you're looking to achieve valuable skills and job satisfaction, this could be the role for you. Apply Now!

Administration tasks across most areas of the business based in the Milton Keynes office enabling the employee to gain a wide variety of knowledge and skills. There is the option to specialise in certain areas if required.

Responsibilities:

HR:

• Support the HR Manager
• Assist with HR Administration
• Order weekly groceries
• Order Mirka workwear, PPE and stationery
• Book lunches for internal business meetings
• Book hotels and travel as and when required
• Book training courses
• Assist with company vehicle administration

Mirka UK Training Centre:

• Administration of attendees
• Shared calendar/ Eventbrite invites to delegates
• Visitor Management system
• Room bookings
• Room set up prior to meetings
• Order refreshments

Health & Safety:

• Assist with weekly fire alarm tests and safety walkarounds
• Issue appointments for company massage

Accounts:

• Running Statements once a month (1st)
• Printing off Remittances and logging them against the appropriate account
• Credit Alerts – updating credit limits to the system
• Sending out new account forms and setting up new accounts, once Credit Checks have been completed and the account reviewed.
• Account Maintenance

IT - CRM: Data Quality work

• Running reports.
• Correcting problems
• Identifying common issues

IT - CRM: Salesperson’s activity Audit

• Running reports
• Interpreting data
• Scoring based on defined criteria

IT - Updating & Maintaining hardware inventory

Marketing

• Creating Training certificates
• Review publications for press cuttings, scan & add to MirkaNet
• Sending out of marketing material
• Assist with organizing Mirka events – and attending events (depending on age, I assume we would need to ask for parent /guardian consent)
• Create and implement internal online surveys – following company business meetings
• Involvement with Webshop administration

General Duties

• Posting letters and parcels, taking in deliveries
• Answering the reception door bell
• Carry out any other reasonable management request
• Increase competence and skills through training
• Achieve Training Goals
• Attend meetings when required

Desired skills:

• Literate with good English both written and oral
• Good IT skills including Microsoft Word, Excel and Outlook
• Will embrace change and follow written processes
• Good telephone manner
• Attention to detail
• Ability to problem solve
• Ability to meet deadlines

Personal qualities:

• A hardworking, dedicated individual with a good work ethic.
• An ability to show discretion and confidentiality.
• Keen to learn.
• Positive attitude
• Presentable
• Ability to work as part of the office team 
• Ability to use initiative

Desired qualifications:

• GCSE English and Maths A*-C/4-9 or equivalent.

Training:

• Apprenticeship Standard for Customer Service Practitioner
• Functional Skills qualifications (if required)
• Attendance at College together with study in the workplace
• Regular visits from the College into the workplace
• Observations and assessments in the workplace
• End point assessment
• Ongoing training and support from the employer