Apprentice Office Administrator (L2)

Employer: Home Matters Partnership

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 16th July 2018

Working week: Monday to Friday 9.00am - 5.00pm (4.30pm finish Fridays), 37 hours per week

This is an exciting opportunity for someone looking to develop a career in administration, providing support to those accessing Mental Health/Learning disabilities support services. Working as part of the existing experienced administrative team and through completion of your Level 2 Apprenticeship in Business and Administration, in the workplace, you will provide continuous, high quality administrative and secretarial support service to the Home Matters Management and Support team.


  • Prioritise and respond to phone calls and voicemail messages, manage all correspondence on a daily basis, ensuring that the information is handled in line with office procedures and directed as appropriate
  • Provide accurate and timely information to individuals making enquiries and/or referrals from both Health & Social Care professionals, independent sector providers, service users and their families
  • Arrange assessments and provide administrative support for all new business
  • Liaise with the Management Team members to manage and monitor the various waiting lists, including sending out relevant information and documentation to clients
  • Assist the Business Development Manager in setting up, developing and maintaining effective office systems, processes and procedures and to review and update on a regular basis to ensure current practices are documented
  • Create and maintain accurate and confidential service user records, ensuring that all information is consistently and accurately recorded on the client file, including scanning and attaching correspondence/documentation
  • Arrange meetings, participate in, minute and action issues raised in team and staff meetings,distribute documentation as required 
  • Support the staff team by undertaking administrative tasks as required, including emails, printing, sourcing information, etc.
  • Assist in managing the office resources, including ordering of stationery and resources as required.  Ensure equipment is working properly contacting the relevant people as required
  • Provide reception cover, ensuring all visitors receive professional customer service and a positive impression of Home Matters
  • Receipt and handle financial transactions and petty cash in line with Home Matters policy

Desired skills:

  • The ability to multi-task, to be able to work flexibly and under your own initiative when required
  • An understanding of confidentiality and Data Protection
  • Good ICT skills, knowledge of a range of Microsoft packages
  • A friendly, clear and approachable manner both on the phone and in person
  • Accuracy and attention to detail

Personal qualities:

  • Friendly
  • Mature
  • Hard working
  • A genuine interest in the care and the safeguarding of vulnerable adults

Desired qualifications:

  • A* - C (or equivalent) in maths and English is desirable but not essential


  • Level 2 Business and Administration
  • Employer Rights and Responsibilities (ERR)
  • Level 2 Functional Skills in English and maths

Apprenticeship framework: Business and Administration