Milton Keynes College

Apprentice Office Administrator (L2)

Bletchley, Milton Keynes
£10,725 per year
21 Jun 2018
22 Jul 2018
Contract Type
Fixed Term
Full Time

Employer: LCS Home Aid Community Care

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 6th August 2018

Working week: Monday to Friday 9.00am - 5.00pm, 37.5 hours per week

Would you like to work in the care industry? Do you enjoy being organised and meeting deadlines? This is an ideal opportunity for you to start your career in Business & Customer Service and learn about the sector.

The successful candidate will be providing support with a variety of office functions.


  • To provide a range of clerical duties including photocopying, sending emails, filing, message taking, sorting and distributing post etc.
  • To respond to routine correspondence and enquiries from Service Users, staff, suppliers and other stakeholders
  • To deal with all customer contact effectively, and courteously, in line with HomeAid policies and procedures
  • To maintain manual and computerised systems (HEMS) including inputting data, keeping records, statistics, confidential and general filing system as directed
  • To assist with the organisation of meetings and events, ensuring that all necessary arrangements are made
  • To contribute to setting up office procedures
  • Undertake any other appropriate duties under the direction of the line manager

Desired skills:

  • Good IT skills and proficient with Microsoft Office (Word, Excel, Powerpoint etc.)
  • Well organised with the ablity to work to tight timescales
  • Attention to detail
  • Good communication and interpersonal skills
  • Customer service skills
  • Ability to deal with a wide range of customers, stakeholders and other members of staff
  • Able to keep information confidential

Personal qualities:

  • Team player
  • Self motivated
  • Reliable and trustworthy
  • Friendly and enthusiastic
  • Well presented
  • Keen to learn and succeed

Desired qualifications:

  • GCSE Grade C/4 in English & Maths (or equivalent)


  • Apprenticeship Standard for Customer Service Practitioner
  • Functional Skills qualifications (if required)
  • Attendance at College together with study in the workplace
  • Regular visits from the College into the workplace
  • Observations and assessments in the workplace
  • End point assessment
  • Ongoing training and support from the employer