Milton Keynes College

Apprentice Office Administrator / Receptionist (L2)

Milton Keynes, Buckinghamshire
£11,000 per year
21 Jun 2018
15 Jul 2018
Job Function
Contract Type
Fixed Term
Full Time

Employer: Steven Eagell Toyota

Apprenticeship level: Intermediate

Apprenticeship duration: 12-15 months

Possible start date: 6th August 2018

Working week: Monday to Friday 9.00am - 5.00pm, 1 hour lunch break, 35 hours per week

We are looking for a bright and bubbly Office Administrator / Receptionist to support our growing accident repair team with our daily office needs. We look after 22 Toyota and Lexus dealers and aim to offer excellent customer service to all.


  • Communicating with customers, giving updates,
  • Dealing with general queries and liaising with insurance companies via emailing, telephoning, invoicing etc.
  • General administrative duties including using bespoke systems
  • Liaising with insurance companies regarding any overdue/outstanding payments
  • Assisting with daily logistics
  • Gaining payments from customers

Desired skills:


  • Good level of written and spoken english
  • Good telephone manner
  • Basic Microsoft Office skills
  • Excellent organisational and time keeping skills


  • Have experience talking to customers face to face as well as using email and telephones.
  • A full clean UK driving license.

Personal qualities:

  • Friendly 
  • Patient
  • Efficient
  • Flexible
  • Positive attitude
  • Presentable

Desired qualifications:

  • English and Maths GCSE grades A*-C/4-9 or level 2 equivalent.
  • This vacancy is suitable for school leavers, University and College students predicted grades will be accepted.


Apprenticeship Standard for Customer Service Practitioner

  • Training at College, online learning and independent study in the workplace
  • Visits from the College into the workplace
  • Observations and assessments in the workplace
  • Ongoing support and training from the employer 
  • Use of E-portfolio
  • End point assessment

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