Administrative Apprenticeship (L2)

Employer: Home Serve

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 4th June 2018

Working week: Monday to Friday 9.00am - 5.00pm, 37.5 hours per week


  • Answering/transferring calls
  • Answering queries via phone and email
  • General office duties
  • Filing
  • Posting
  • Franking
  • Some data input
  • Logging/recording of information

Desired skills:

  • Basic computer knowledge
  • Work on own initiative
  • Be able to work within team environment in fast paced office

Personal qualities:

  • Positive/confident personality
  • Good communication and correspondence of information
  • Willing to learn, motivated
  • Reliable
  • Understanding
  • Logical
  • Works methodical
  • Excellent time keeping and attendance

Desired qualifications:

  • GCSE A-D in Maths & English or equivalent is required

Training provider:

  • Full training will be provided on an ongoing daily basis and when required
  • You will be working towards a Business Administration NVQ Level 2 qualification
  • An assessor will be allocated to you to progress/help you through your course
  • Continual assessment for NVQs coupled with assignments/or exams depending on course of study
  • Time spent training will be part of the agreed contracted hours of the working week

Apprenticeship framework: Business and Administration