Customer Service Apprentice (L2)

Employer: Dudley Building Society

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 11th June 2018

Working week: Various shift hours TBC, 35 hours per week

Are you looking for an excellent start to your career? A fantastic opportunity has arisen within the Society for two adaptable and ambitious individuals, who wants the chance to work towards a level 2 or 3 accredited qualification in business administration or customer services, whilst working alongside the Retail Customer Services teams and gaining valuable experience.

The role will be based within the branch network, serving the needs of our members, by opening accounts, making account amendments as well as daily transactions whilst ensuring the branch is run correctly, in line with our policies and procedures.

Working in line with our vision and values, we pride ourselves on delivering excellent customer service. Throughout your interactions with our customers you will be expected to provide a professional, accurate and consistent standard of service in accordance with our policies. You will be expected to maintain knowledge of regulatory and legal requirements relevant to the role. You will be expected to engage in conversation and provide information to our customer on the full range of financial products and services available to them.

Should your application be successful, you will be joining an organisation at an extremely exciting time of change and continuous improvement. You will be joining a modern and progressive mutual, with a growing national presence which provides a range of financial services. We do this through our innovative products and a passionate commitment to providing outstanding service to our members through a dedicated team of valued employees.

In joining our team, you can expect to work for an organisation that provides excellent opportunities for career development in an environment where all employees have an opportunity to develop their skills. Alongside a competitive benefit package, you can also expect to be involved with our community and charity initiatives, social events and our employee recognition and reward schemes.

We are accredited by the Sunday Times Best Companies to Work for Scheme as a top 25 company to work for in the Midlands- the successful applicant will get to find out why!

Desired skills:

• Good written and verbal communication skills
• Computer literate with good Excel, Word, PowerPoint and Outlook.
• Ability to work to deadlines and the ability to stay calm under pressure

Personal qualities:

• Pro-active
• Able to work on own initiative
• Discreet and able to maintain confidentiality
• Professional personal presentation
• Self-motivated

Desired qualifications:

• GCSE A-C in maths and English or equivalent is required.

Training provider:

The successful applicant will complete the Level 2 Customer Service Practitioner Standard and the Diploma in Customer Service, which will be delivered in work time by Assessors from Dudley College of Technology who will visit you in the workplace.

Apprenticeship standard: Customer service > Customer service practitioner