Business Admin Apprentice – Registration Services (L2)

Employer: Dudley Metropolitan Borough Council

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 2nd July 2018

Working week: Monday to Friday, shifts TBC, 37 hours per week

Dudley Council Apprentices develop professional skills, knowledge and confidence and an opportunity to gain a recognised qualification through its Apprenticeship Programme. Dudley Council is recognised as the highest recruiter of apprentices in the Black Country.


  • Dealing with telephone enquiries, with appropriate discretion, taking messages
  • Sharing reception duties with appropriate discretion
  • Assisting with general word processing, filing, photocopying and other clerical duties
  • Contacting relevant directorates and passing on information
  • Using the computer to access information
  • Receipting and distributing the mail
  • To undertake petty cash and cash handling as required
  • To provide a comprehensive administrative support service
  • To provide a high quality customer care service to staff, service users, visitors and others who come into contact with the service

Desired skills:

  • No experience is required as full training will be provided
  • Good communication skills
  • Ability to work as part of a team
  • Good IT skills
  • Commitment to further development through training

Personal qualities:

  • Knowledge of equality and diversity issues
  • Willing to work on own and as part of a team
  • Willing to learn and show commitment and enthusiasm
  • Display positive attitude
  • Self motivated and ability to organise own workloads and complete work to deadlines

Desired qualifications:

  • GCSEs in maths and English at grade C or above/equivalent

Training provider:

  • On the job training
  • Mandatory data protection
  • E-learning training
  • Induction and necessary support to complete the Level 2 Business and Administration Framework

Apprenticeship framework: Business and Administration