Professional Services Manager
Are you an Administration Manager, or Lead Administrator, looking for an exciting new challenge? Are you a forward thinking professional, with a fine attention to detail, and the ability to think out of the box? Would you like the opportunity to work for a Global Education business, offering plenty of opportunity, working with talented international students? We are Study Group, a global business specialising in International Education. Due to some exciting changes, our University of Lincoln International Study Centre are currently looking to hire a Professional Services Manager.
What is this role and where does it fit in?
The University of Lincoln International Study Centre, offer a variety of pathway programmes to International Students from across the globe. This is a key role within the centre, taking operational and strategic management, of the Professional Services within the centre. The role involves line management of the professional services team which includes all Academic Admin, Student Services and Welfare. You will play a vital role within the Senior Management Team of the Centre in achieving the delivery of the best possible student outcomes and experience. Reporting to the Head of Centre, you will work closely with senior colleagues within and outside of the Centre and be accountable for the delivery of exceptional service provision.
What experience do you need?
- Experience of managing staff in an office environment.
- Experience of data management and interpretation, and quality assurance.
- Experience of developing or delivering initiatives with a strong customer service and results focus.
- Confident in learning and using new student management systems or databases.
- Strong administrative IT skills, in particular advanced Microsoft Excel Skills.
- Strong leadership and organisational skills.
Where is this role based?
This role is based at the University of Lincoln International Study Centre. This located in the University Campus, which is centre Lincoln site. Students join the centre to study on either the International Foundation or the International Year One programme, with the aim to learn the language, study and research skills needed to successful complete their degree. The staff are all really friendly and professional.
What does a role at Study Group mean?
Originality – We are a unique business within the sector giving our people a completely different working experience.
Collaboration – We have a large global network and encourage collaboration across the whole business. We work a number of partners across the network including top tier Universities.
Innovation – We encourage innovation throughout our centres, ensuring that are students are given an interactive, student centred and creative tailor made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.
Opportunity - We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.
How to apply
We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please visit our site via the Apply link.
Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.