Apprentice Course Information Advisor (Customer Service)

Course Information at Wakefield College is an important frontline service which offers guidance and advice on available courses and choices to prospective students. It is often the first port of call which enables young people and adults to progress their chosen career path.

Apprentice Course Information Advisor (Customer Service)

The Apprentice Course Information Advisor is a fantastic opportunity for any school or college leaver who has an aptitude for customer service/administration, loves to help others and is willing to train on the job. The Apprenticeship will run over 2 years and you will have every opportunity to really get involved in all frontline and administrative aspects of our course information service, giving you an excellent platform from which to develop your own career.

Join us as an Apprentice and your duties will include:

• Responding to enquiries on the telephone and via email, where necessary referring enquiries to the appropriate member of staff
• Tracking and maintaining enquiry records through to conclusion and using this information to generate accurate statistical reports for the department
• Representing the College at open events, exhibitions and careers conventions

See what our current Course Information Apprentice Ellie has to say about her experience so far . . .

“I am really enjoying being a Course Information Apprentice so far! All the team here are so helpful and kind and my assessor Justine is always there to help and guide me if I am ever struggling with my apprenticeship work. I am really looking forward to continuing my apprenticeship!” Ellie.

Alongside a good standard of education to include GCSE English and Maths (or equivalent) at A*-C or 9-4 grade, you will also:

• Be a good listener, with the confidence to give advice and guidance over the telephone and on email, providing a positive and friendly service
• Be able to use MS Word and Excel to a good standard
• Have a good eye for detail and be able to input data efficiently and accurately
• Enjoy taking responsibility for getting things done as part of a team

This is a fixed term contract for up to 2 years.

*Your salary will increase to £10,920 p.a. (or £14,624 if you are over 21).

Benefits include:

• Generous Annual Leave
• Discounted Metro Card Scheme
• Excellent Training & Development
• Good Pension Scheme
• Child Care Vouchers

See what we have to offer and come join us. You won’t be disappointed.

For more information about Wakefield College and the opportunity to apply, please click the Apply button and you will be redirected to our college website.

Closing date: 11.00am on Monday 9 April 2018

Interview date: Monday 16 April 2018

Transforming lives through learning…

…by enabling young people, adults and employers to fulfil their potential.

Wakefield College is committed to safeguarding the welfare of all students and this post will be subject to Enhance Disclosure from the DBS.

We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.