Dudley College

Business Administration Apprentice (L2)

Dudley, West Midlands
£149.85 - £277.50 per week
21 Feb 2018
06 Mar 2018
Contract Type
Fixed Term
Full Time

Employer: Dudley Metropolitan Borough Council

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 19th March 2018

Working week: Monday to Friday, shifts TBC, 37 hours per week

This apprenticeship will offer a wide range of experience to the right applicant to use to further their career in reception, customer service and admin roles.

This front office position requires the candidates to meet and greet visitors to the building, sign-post to the relevant meeting room or officer, assist with queries and undertake administration work for a variety of teams in Adult Social Care, Children’s Services and Health and Wellbeing.

The successful candidate should have a positive outlook, be willing to learn, polite, friendly and welcoming and good customer service skills in person and on the telephone.


  • Dealing with telephone enquiries, with appropriate discretion, taking messages
  • Sharing reception duties with appropriate discretion
  • Assisting with general word processing, filing, photocopying and other clerical duties
  • Contacting relevant directorates and passing on information
  • Using the computer to access information
  • Receipting and distributing the mail
  • To undertake petty cash and cash handling as required
  • To provide a comprehensive administrative support service
  • To provide a high quality customer care service to staff, service users, visitors and others who come into contact with the service

Desired skills:

  • No experience is required as full training will be provided
  • Good communication skills
  • Ability to work as part of a team
  • Good IT skills
  • Commitment to further development through training

Personal qualities:

  • Knowledge of equality and diversity issues
  • Willing to work on own and as part of a team
  • Willing to learn and show commitment and enthusiasm
  • Display positive attitude
  • Self motivated and ability to organise own workloads and complete work to deadlines

Qualifications required:

  • GCSEs (or equivalent) in English and Maths grade D or above is required.

Training provider:

On the job training, mandatory data protection e-learning training, induction and necessary support to complete the  Level 2 Business & Administration Framework.

Apprenticeship framework: Business and Administration