Customer Service and Salon Receptionist Apprentice (L2)
- Recruiter
- Dudley College
- Location
- Dudley, West Midlands
- Salary
- £127.75 per week
- Posted
- 21 Feb 2018
- Closes
- 27 Feb 2018
- Ref
- 1358364
- Subject Area
- Business Studies and Economics, Hair and Beauty
- Job Level
- Apprentice / Intern
- Contract Type
- Fixed Term
- Hours
- Full Time
Employer: Dudley College of Technology
Apprenticeship level: Intermediate
Apprenticeship duration: 14 months
Possible start date: 5th March 2018
Working week: Monday to Thursday 8.45am - 5.00pm, Friday 8.45am - 4.00pm, 45 mins lunch break, 36.5 hours per week
Responsibilities:
- Operation of the Front Office system, Salon Genius, have appropriate product knowledge and are able to carry out specific responsibilities effectively against objectives
- To promote effective communication with staff, students and customers
- To actively maximise “up selling” opportunities in order to maximise profit
- Co-ordinate special offers on products and services and arrange open days and events
- Customers should be called by name, made to feel welcome at all times and their enquiries dealt with courteously and efficiently
- All customers are individuals and respect should be given to their differing needs
- Customers have a right to a stated guaranteed consistent level of service
- The needs of customers are continually changing and therefore it is essential that we recognise the importance of customer comments to formulate change
- To comply with all legal requirements and attend statutory training for all team members
- To comply with all legal requirements in respect of health, safety and welfare of all members of staff and customers.
- To make themselves available for training and communication meetings, for which advance notice will normally be given.
- To be fully conversant with the facilities, services and special promotions offered by the salon and to pass this information on to the customers whenever the possibility arises in order to maximise salon sales.
- To ensure that all charges are correctly posted to the customers’ bills following the standard procedures.
- To deal with cash, cheque and credit transactions in accordance with the salon and college policy, and to ensure that any discrepancies are reported immediately.
- To make sure the float handed over is checked and correct.
- To ensure that all messages received for staff or management are passed on accurately and as quickly as possible.
- To operate the salon switchboard and deal with all internal and external calls, according to procedure.
- To ensure the security is maintained, ensuring that students store their bags and valuable according to the college policy.
- To ensure the supervisor is advised of low stocks of stationary.
- To develop and maintain good working relationships with all departments in the college.
Desired skills:
- Effective communication with staff, students and customers.
- Excellent numeracy skills to deal with cash, cheque and credit transactions.
- Be supportive of team members and work effectively as part of a team.
- Computer skills, including a working knowledge of MS Office products.
- An appreciation of the need for high standards of customer care at all times – including politeness, courtesy, respect and understanding
- Excellent time keeping and attendance.
Personal qualities:
- Excellent product knowledge and to be fully conversant with the facilities, services and special promotions of the salon.
- Demonstrate excellent customer service, ensuring every customer is made to feel welcome at all times.
- Committed to seeing tasks completed and achieving a high quality service
- Desire to continually improve and develop skills and knowledge
- Prepared to ensure customers are the priority under the guidance of experienced staff and management.
- Maintain good working relationships with all departments in the college.
Qualifications required:
- GCSEs at Grade D or above (or equivalent) in both Mathematics and English.
Training provider:
On the job training, mandatory data protection e-learning training, induction and necessary support to complete the Level 2 Customer Services Standard.
Full training will be provided on an ongoing daily basis and when required.
Time spent training will be part of the agreed contracted hours of the working week.
Apprenticeship framework: Customer service > Customer service practitioner