Apprentice Administration Assistant (L2)

Employer: Trafford Council

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 19th March 2018

Working week: Monday to Friday 8.30am - 4.30pm, 36.25 hours per week

Trafford Council are offering a fantastic opportunity to start your career. You will gain a great deal of knowledge and skills from this apprenticeship in addition to a nationally recognised qualification.

There are 4 opportunities to work within our Exchequer service where you will deal with the collection of Council Tax and Business Rates together with the assessment of Social Care contributions, Housing Benefit and Council Tax Support.

Each role provides opportunity to gain experience in business administration and finance related duties within teams located at Sale Waterside.

The roles will provide experience in dealing with customers through a range of mediums including telephone, written and online within a business environment. As a business administrator you will gain experience in working with computerised systems, filing, photocopying and managing databases for a busy service.

If you are hard working, motivated and want a great opportunity to learn new skills and work as part of a team then we want to hear from you.

Main Purpose of the job:

• To work in a supported learning environment to develop the skills and knowledge which will assist the post-holder to complete a Business Administration Apprenticeship qualification
• To work as part of a team to provide efficient and effective business and administrative support to Exchequer Services, including assisting the department with processing of payments, financial assessments and the collection of debt owed

Responsibilities:

• To undertake a development programme (on-site and off-site) including participation in required training and learning leading to a Business Administration Apprenticeship qualification
• Provide a polite, efficient and responsive service and deal with enquires and requests for information both written and verbal from a wide range of internal and external customers
• Use a variety of software packages and systems when dealing with customer enquiries and for providing management information
• Produce a range of documents including letters, reports, minutes, emails, spreadsheets, forms and other written documents as required
• Assist with the updating, maintenance and extraction of information from all manual and electronic information systems accurately as required
• Undertake research and collate information as required to support the team and service aims and objectives
• Process incoming and outgoing mail, opening, stamping, recording and distributing
• To support meetings and events including booking rooms and refreshments, setting up rooms, preparing information and providing administration for meetings
• To undertake general office duties including filing, photocopying, e-mailing and scanning
• To issue, monitor and confirm orders for stationery and other supplies as directed, in line with procurement guidelines
• To maintain a high level of confidentiality, in line with service requirements
• To ensure that all work is undertaken to prescribed standards and timescales
• To undertake such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility

Desired skills:

• Good ICT and keyboard skills including use of Microsoft applications such as word and excel
• Good interpersonal and communication skills, written and verbal
• Good planning and organisational skills –prioritise your own workload and meet deadlines
• Good literacy and numeracy skills

Personal qualities:

• Hardworking
• Motivated

Qualifications required:

• GCSE Grade D or above in English and Maths or equivalent

Training provider:

• City & Guilds Level 2 Diploma in Business and Administration 
• Functional Skills (if required)
• Employment Rights and Responsibilities 
• Personal Learning and Thinking Skills

Apprenticeship framework: Business and Administration