Customer Service Apprentice (L2)
- Recruiter
- Trafford College Group
- Location
- Sale, Greater Manchester
- Salary
- £150 - £187.50 per week
- Posted
- 20 Feb 2018
- Closes
- 25 Feb 2018
- Ref
- VAC001350840
- Subject Area
- Business Studies and Economics
- Job Level
- Apprentice / Intern
- Contract Type
- Fixed Term
- Hours
- Full Time
Employer: IP Exchange Ltd
Apprenticeship level: Intermediate
Apprenticeship duration: 12 months
Possible start date: 12th March 2018
Working week: Monday to Friday normally 9.00am - 5.00pm but regular early finish on Fridays, 37.5 hours per week
IP Exchange are looking for adaptable and tenacious individuals who want a career in the rapidly changing and exciting telecoms industry.
Responsibilities:
- Taking inbound service calls and making service calls to existing customers
- Making outbound calls to businesses
- Performing admin tasks and updating the company CRM system
- Responding to website queries and email queries
- Providing operational support for new customers
- Improving knowledge of the Telecoms industry and of the relevant IPEX systems
- Leads generated will be rewarded on a commission basis
Desired skills:
- Computer literate and numerate
- Punctuality
Personal qualities:
- Tenacious and hard working
- Able to use initiative
- Keen to learn about business
- Ambitious and resilient
- Open, friendly and honest
Qualifications required:
- GCSE Grade D or above in English and Maths or equivalent
Training provider:
- NVQ Level 2 in Customer Service
- Functional Skills (If required)
- Employment rights and responsibilities
- Technical Certificate
Apprenticeship framework: Customer Service