Apprentice Claims Assistant x 6 (L2)

Sale, Greater Manchester
£10,500 per annum
20 Feb 2018
09 Mar 2018
Job Function
Human Resources
Contract Type
Fixed Term
Full Time

Employer: Richardson Mail Limited

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 12th March 2018

Working week: 35 hours per week. Monday to Thursday 9am - 5pm in business dress. Friday 8.30am - 4pm in dress down.

Richardson Mail Limited are looking to recruit six Apprentice Claims assistants to join their team based in Sale.

Job role consists of working with all departments within the firm when required, the administration, case handler and settlement teams.

Completing tasks within these departments correctly and effectively – working alongside management or experienced members of staff.

Candidate may be given small case load to gain experience and knowledge. Full training will be given but basic computer and customer service knowledge will be beneficial.


  • Opening and sorting post.
  • Logging events on case management system.
  • Answering incoming telephone calls from clients and creditors.
  • Updating client files.
  • Action post.
  • Sending out templated letters to creditors.
  • Invoicing.
  • Logging account information.

 Desired skills:

  • Any experience with computing and providing excellent customer service will be beneficial. All other training will be provided.

Personal qualities:

  • Positive attitude.
  • Driven.
  • Eye for detail.
  • Punctual.

Qualifications required:

  • GCSE grade A-C in Maths and English or equivalent.

Training provider:

  • NVQ Level 2 Business Administration.
  • Functional Skills, if required.
  • Employment Rights and Responsibilities (ERR).
  • Technical Certificate.

Apprenticeship framework: Business and Administration

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