Apprentice Business Administrator (L2)

Manchester, Greater Manchester
16 Oct 2017
30 Oct 2017
Contract Type
Fixed Term
Full Time

Employer: DFH Financial Services

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 6th November 2017

Working week: To be discussed at interview. 40 hours per week. 

DFH Financial Solutions are looking to recruit an Apprentice Business Administrator to join their team based in Manchester City Centre.


  • Collect and sort the company post according to department.
  • Scan paperwork to Filestream and/or Debtsolv and file hard copy priority paperwork as appropriate.
  • Accurately index forms and documents to the workflow of relevant departments.
  • Log cheques and sign over to the Accounts department for banking.
  • Ensure paperwork is correctly filed or securely destroyed as appropriate.
  • Add scanned images and email documents to client computer files.
  • Collect, staple and envelope letters from other departments with relevant forms, PPE, giro slips etc.
  • Check samples of letters to ensure fees and durations are correctly calculated and report any errors.
  • Ensure prompt despatch of company outbound mail, includes counting and bagging post, recording Special/Recorded delivery items and completing online Royal Mail docket/Whistl despatch papers.
  • Action any file enquiries from other teams.

Team Work

  • Constructively contributes to team decision making and aligns own efforts towards accomplishing team goals.
  • Considers and balances own needs with team needs.
  • Maintains a positive influence on team morale by actively participating in team initiatives.
  • Is approachable, willing to listen and gives time to colleagues when necessary.
  • Shows loyalty and respect for others in the team.
  • Notices when a colleague is under pressure and offers support.
  • Has the ability to work independently or as part of a team.
  • Provides support to the less experienced members of the team.

Punctuality, Reliability and Motivation:

  • Good attendance with excellent timekeeping skills.
  • Takes personal responsibility for job performance.
  • Completes work in a timely and consistent manner, paying close attention to detail and accuracy.
  • Sticks to commitments and shows concern for all aspects of the job and follows up on work outputs.
  • Is motivated and maintains a high level of productivity and self-direction at all times.
  • Discretion and a trustworthy manner, with an understanding of the need for client confidentiality.
  • Has a good understanding of ‘Treating Customers Fairly’ and effectively implements this in to daily work life, putting the customers at the heart of the company.
  • Ensures high levels of work and professionalism are always maintained.

Adherence and Professionalism:

  • Consistently adheres to Company Policies and Procedures, and conditions of employment in carrying out daily tasks.
  • Reports incidents of non-compliance to Line Manager or Compliance Team.
  • Knows own responsibility for adhering to legal requirements in areas such as data protection and health and safety.
  • Conforms to company dress code.
  • Willingly supports and adopts any procedural changes due to compliance requirements.
  • Demonstrates flexibility in an ever-changing and improving industry, ensuring high standards of self-conduct at all times.
  • Actively makes use of the Company Training Portal to keep informed on policy and regulatory updates.

Achieving Results:

  • Is self-motivated and takes pride and satisfaction in own work and ownership for completing tasks.
  • Can deliver what is required in the role.
  • Meets individual coaching objectives and progresses against competencies and targets.
  • Tracks own performance and actively contributes to coaching sessions and 1:1s.
  • Seeks feedback from others in order to continually improve own performance.
  • Is committed to developing within the role and open to feedback.
  • Contribute to the overall performance of the department.
  • Provide adhoc assistance to directors and senior management as and when required.

 Desired skills:

  • Excellent knowledge of office equipment such as photocopiers, scanners and printers.
  • Computer literate.
  • Ability to multi-task and deliver results on various projects.
  • Can prioritise workload and ensure all work is completed to deadlines.
  • Has good attention to detail and ensures work is completed accurately.
  • Ability to use own initiative and solve problems.

Personal qualities:

  • Communicates in a clear, open and honest manner and articulates ideas and information clearly and in a logical sequence.
  • Responds to questions with accurate and complete information.
  • Ensures the message content is appropriate to the audience.
  • Allows others to speak without interrupting and demonstrates active listening.
  • Adapts own communication style to needs of others.
  • Written communications are clear, professional and compliant at all times.

Qualifications required:

  • GCSE Grade D or above in English and Maths or equivalent.

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