Business Administration Apprentice (L2)

Location
Manchester, Greater Manchester
Salary
£160 per week
Posted
16 Oct 2017
Closes
23 Oct 2017
Ref
VAC001199319
Contract Type
Fixed Term
Hours
Full Time

Employer: Car Finance 247

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 30th October 2017

Working week: 40 hours per week including some weekends; working hours TBC. 

Car Finance 247 require a Business Administration Apprentice to join their team based in Manchester.

An excellent opportunity to join a Top 100 best Companies to Work for business as a Business Administration Apprentice. You will have a keen interest in pursuing a career in business administration, have excellent inter-personal skills and be able to work effectively under pressure in a fast paced working environment.

Responsibilities:

  • Handling inbound calls from both new and existing applicants.
  • Delivering exceptional customer service.
  • Calling customers back via internal requests from other departments as well as call backs.
  • Taking new applications.
  • Communicating effectively with customers, colleagues and business partners.
  • Adhering to FCA rules, regulations and principles at all times.
  • Develop a good understanding of the business, its teams, roles and the environment in which we work.
  • To proactively review all customer and motor dealer documentation.
  • Accurate record keeping.
  • Check documentation.
  • Actively chase documentation from customers, colleagues and other departments.
  • Understand and interpret internal reports.
  • Achieve individual targets and KPI’s.
  • Maintain excellent communication with relevant stakeholders both internally and externally.
  • Participate and positively contribute in team meetings. 
  • Identify and escalate any potential fraudulent activity.
  • Take responsibility for your own workload reporting any concerns to the line manager.
  • Ensuring that you act with honesty and integrity in your dealings with internal colleagues and external customers.
  • Delivering exceptional customer service.

Desired skills:

  • High attention to detail. 
  • Strong administration and organisational skills.
  • Good time management skills.
  • Good problem solving skills.
  • Good rapport building skills with customers and lenders.
  • Strong team working skills.
  • Excellent communication skills, both written and verbal.
  • IT literate with strong keyboard skills.
  • Advising on the benefits of Carfinance247 and gaining customer commitment.
  • Confident telephone manner with strong rapport building skills.
  • Excellent communication and listening skills – precise and clear in written and verbal communication.
  • A flexible approach and strong team working skills.

Personal qualities:

  • Ability to work under pressure and in a fast paced environment.
  • Ability to work to tight deadlines.
  • Flexible and proactive approach.
  • Ability to handle confidential information with integrity.

Qualifications required:

  • GCSE Grade D or above in English and Maths or equivalent.

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