Customer Service Apprentice

Location
Birmingham, West Midlands
Salary
£6,000 per annum
Posted
08 Aug 2017
Closes
28 Aug 2017
Ref
REQ000054a
Contract Type
Fixed Term
Hours
Full Time

Aims of Job/Job Purpose

  1. To assist in providing professional customer services including reception & call centre
  2. To assist with marketing initiatives for potential students / apprentices, e.g. updating promotional material, mailshots, etc.
  3. To assist with admissions and other College events Key Accountabilities and Responsibilities Customer Service Duties Customer Experience staff are required to undertake reception duties on a rota basis.

At times when scheduled for such duties, all or some of the following will be undertaken:

  1. Provide a professional reception service, including visitor’s schedules and maintaining high standards of housekeeping.
  2. Operate and support call centre duties and enquiry handling processes.
  3. To prepare information packs for course and college information.
  4. To assist the receipting of fees when necessary and deal with associated paperwork.
  5. Assist in the processing of college post, both incoming and outgoing, and maintenance of staff pigeon holes.
  6. Assist in the maintenance and updating of the college information systems, as appropriate, including student ID passes.
  7. Participate in college events including, open days, admissions and enrolment, as directed.
  8. Deal with day-to day administrative work as directed.

For further details please see the job description. To apply for this role, please click 'Apply' to apply online.

Please note: Only online applications will be accepted. However, if you require any assistance with the application form please contact Michelle Gizauskas on 0121 694 6245

Supporting documents