Customer Services Advisor

Scarborough, North Yorkshire
£17,097 per annum (with the ability to progress to £21,037)
19 Jun 2017
03 Jul 2017
Contract Type
Full Time

We’re making history in Yorkshire. Join us.

CU Scarborough has been established by Coventry University Group as a new campus in North Yorkshire to provide high quality, student centric, career focused higher education on the Yorkshire Coast, a recognised HE cold spot.  It also provides a base to serve the wider region. CU Scarborough works in close collaboration with a number of partners including a range of employers.  It operates through one of Coventry University’s wholly owned subsidiaries (Coventry University College Ltd.) and is supported by the wider group infrastructure. Our new purpose built facilities opened in September 2016 located at the heart of Scarborough’s brand new circa £50 million education and sports campus.

The Customer Service Advisor (CSA) is a member of the Library and Customer Services Team and is responsible for establishing and maintaining profitable and satisfied relationships with students, staff and external visitors on behalf of CU Scarborough. 

Working on the front-of-house Helpdesk for the campus, you will serve as the first point of contact for both students and external visitors on arrival at CU Scarborough. As such, you must convey a sense of expertise in our services and capabilities. As the most prominent point of contact for students, you will respond to enquiries relating to all aspects of University life.