IT Helpdesk Analyst and Administrator

HRUC (Harrow, Richmond and Uxbridge Colleges) is a thriving Further Education College Group in West London with far reaching ambitions for our IT and digital provision. We are seeking a pro-active, customer-focused individual looking to develop a career in IT to join our successful team.  

Reporting to the Service Delivery Manager, you will work pro-actively to manage all tickets on the College’s helpdesk system. You will act as first point of contact for customers across the College, resolving as many incidents and requests on the first call as possible, and escalating to the IT Engineers where appropriate. You will also carry out a variety of administrative tasks including processing orders of equipment, checking and processing invoices and liaison with suppliers.

You will be a positive and enthusiastic team player, with excellent customer service and interpersonal skills. You should have a good working knowledge of Microsoft Office packages, particularly Word, Excel and Outlook and good administrative skills including the ability to prioritise a busy workload effectively under pressure.

We offer a generous holiday allowance, free car parking, Local Government Pension Scheme and many opportunities for ongoing personal and professional development within our supportive and friendly team.

Further details:    Job Description    

Equal Opportunities

HRUC is an equal opportunities employer. We encourage applications from all people, irrespective of disability, race, gender, age, sexual orientation, transsexual or gender reassignment, marital or civil partnership, religion/faith or pregnancy and maternity leave.

Disclosure and Barring Service checks 

HRUC (Harrow, Richmond & Uxbridge Colleges) is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all staff to share this commitment. To ensure that we meet our safeguarding commitments we will carry out all necessary pre-employment checks, including undertaking an Enhanced Disclosure and Barring check for all successful candidates.  

Where references are taken up by the College, it is our policy not to disclose references to candidates.

For further information about the role including job description and application form please visit the vacancies section of our website via the apply link.