Customer Experience Team Leader (Ref:LCC3386)

WHAT WE DO

Our welcoming reception areas are a hub of activity and at the centre of the action. We are the first and last point of contact for our students, staff & visitors and the first place to go for advice or assistance.  Therefore first impressions are very important and the service we provide needs to be second to none. We are responsible for working alongside the Student Recruitment and Customer Experience Department in ensuring the reception team are on point at all times and ready to jump in to action.

So it's important you are passionate about delivering great customer service by ensuring you are approachable and ultimately love speaking to people and building relationships to deliver great customer service.

We offer an amazing benefits package which includes 27 days annual leave plus bank holidays, additional days off during the Christmas period, training & development packages to support your role and progression, and much more.

WHAT YOU WILL DO

• Manage the day-to-day running of the customer experience team including the completion of rota
• Ensure that the customer experience team are compliant with all mandatory training and deliver any training needed to successfully carry out their role
• To support and work with the admissions campus team leaders to support the application to interview to enrolment process, including the tracking of students through a range of data processing systems along with phone, text, email, letter and online processes.
• Take an active part in all college student recruitment related events such as open days and curriculum specific activities, which may include working an occasional weekend.
• As we are a multi-campus site, flexibility and willingness to work across all sites within Leeds City Centre is required occasionally to cover annual leave/sickness and the same applies to cover a late shift

YOUR PROFILE

• Previous customer service experience in a customer focused/ reception or front of house role
• Experience of managing or leading a team.
• Must be able to work flexibly across a number of tasks and changing priorities
• Ability to problem solve and make effective decisions

WANT TO FIND OUT MORE?

For more information about the role please contact:

Maxine Hey (Customer Experience Co-ordinator) 

maxine.hey@leedscitycollege.ac.uk

About Us

Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College, White Rose Academies Trust (WRAT) and Yorkshire Centre for Training & Development. Luminate Education Group is one of the fastest growing and most innovative education groups in the country. 

We offer a curriculum as diverse as our students within a vibrant and multicultural learning environment. Our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our student's including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks including an enhanced DBS check. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.