Customer Service Apprenticeship (L2)

Possible start date: 7th January 2019

Working week: Monday to Friday 9am - 5pm, 37.5 hours per week

Do you enjoy communicating with customers and colleagues? Are you organised and self motivated? We have a number of employers within the Milton Keynes area who are looking to recruit apprentices for their businesses offering good career prospects.

The successful candidate will support colleagues with their daily tasks including:

• Dealing with incoming telephone calls and emails
• Passing messages onto relevant colleagues
• Communicating with customers by telephone, email or face to face
• Undertaking various administration duties including filing and data entry

Entry requirements

• Usually GCSE Grade C or above in English & Maths (or equivalent) depending on employer requirements
• Predicted grades will be acceptable

Skills Required

• Good communication - written and verbal
• Organisation
• Ability to meet deadlines
• Problem solving
• Attention to detail
• Good IT skills - proficient with Microsoft Office

Personal Qualities

• Friendly and enthusiastic
• Well presented
• Trustworthy and reliable
• Motivated and determined
• Keen to learn and succeed

Qualifications taken

• Apprenticeship Standard for Customer Service Practitioner
• Attendance at College
• Online learning and independent study in the workplace
• Regular visits from the College into the workplace
• Observations and assessments in the workplace
• End Point Assessment 
• Ongoing training and support from the employer

What Next?

Our employers are offering secure employment with good career progression on completion of the Apprenticeship programme. Some employers offer additional benefits such as pensions, gym membership, employee assistance programmes, car benefit schemes etc.