Business Admin Apprentice – Registration Services (L2)

Employer: Dudley Metropolitan Borough Council

Apprenticeship level: Intermediate

Apprenticeship duration: 12 months

Possible start date: 2nd July 2018

Working week: Monday to Friday, shifts TBC, 37 hours per week

Dudley Council Apprentices develop professional skills, knowledge and confidence and an opportunity to gain a recognised qualification through its Apprenticeship Programme. Dudley Council is recognised as the highest recruiter of apprentices in the Black Country.

Responsibilities:

• Dealing with telephone enquiries, with appropriate discretion, taking messages
• Sharing reception duties with appropriate discretion
• Assisting with general word processing, filing, photocopying and other clerical duties
• Contacting relevant directorates and passing on information
• Using the computer to access information
• Receipting and distributing the mail
• To undertake petty cash and cash handling as required
• To provide a comprehensive administrative support service
• To provide a high quality customer care service to staff, service users, visitors and others who come into contact with the service

Desired skills:

• No experience is required as full training will be provided
• Good communication skills
• Ability to work as part of a team
• Good IT skills
• Commitment to further development through training

Personal qualities:

• Knowledge of equality and diversity issues
• Willing to work on own and as part of a team
• Willing to learn and show commitment and enthusiasm
• Display positive attitude
• Self motivated and ability to organise own workloads and complete work to deadlines

Desired qualifications:

• GCSEs in maths and English at grade C or above/equivalent

Training provider:

• On the job training
• Mandatory data protection
• E-learning training
• Induction and necessary support to complete the Level 2 Business and Administration Framework

Apprenticeship framework: Business and Administration