Customer Service Apprentice (L2)
- Recruiter
- Dudley College
- Location
- Halesowen, West Midlands
- Salary
- £111 per week
- Posted
- 11 Apr 2018
- Closes
- 25 Apr 2018
- Ref
- 1374423
- Job Level
- Apprentice / Intern, Facilities Support
- Job Function
- Estates and Facilities
- Contract Type
- Fixed Term
- Hours
- Part Time
Employer: Woodpecker Technology Ltd
Apprenticeship level: Intermediate
Apprenticeship duration: 12 months
Possible start date: 30th April 2018
Working week: Monday to Friday 10.00am - 4.30pm, 30 hours per week
Responsibilities:
- Taking customer orders
- Dealing with customer enquiries face to face, by telephone and online
- Ensuring items are shipped for delivery
- Processing orders through online sites such as ebay
- Documenting all order enquiries
- Data inputting
Desired skills:
- Capable of working as part of a team
- Can work to deadlines in a fast paced environment at times
- Confident telephone manner
- Good data entry skills
Personal qualities:
- Good work attitude
- Professionalism
- Good timekeeping
- Flexible
Qualifications required:
- GCSE or equivalent English and Maths grade D or above is required
Training provider:
Customer Service Practitioner Standard coupled with functional skills if needed.
Apprenticeship standard: Customer service > Customer service practitioner