Progression & Student Support Administrator

JOB OVERVIEW

Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education, and work with universities which are as motivated by driving student success and outcomes as we are. 

Our Sheffield University International Study Centre is looking for a well-rounded Progression and Student Support Officer to support two teams within the Student Services departments.

Within this job you will play a key role in the student journey having a mixture of admin and customer service focused responsibilities. You will spend time organising and planning events for the pre-arrival of our students, whilst continuing to offer general support throughout. Creating a strong link between our study centre and the university is of utmost importance so you would need to have a track record of high attention to detail, customer service skills and a good knowledge of Excel and Microsoft office.

KEY RESPONSIBILITIES

Progression Support

• Supporting all processes undertaken by the team to achieve progression related targets.
• Responding to progression-related enquiries from students, staff and visitors to University of Sheffield International College either in person, by telephone or by e-mail.
• Meeting with students to discuss progression requirements, policies and procedures and guiding them through the course options available to them.
• Updating progression data in line with Professional Services processes to ensure that all progression information is up to date and accurate.

Student Support

• Supporting all aspects of Student Registration and Induction.
• Assisting the day to day support of students studying at the English Language Teaching Centre.
• Providing face to face advice and support on a variety of issues via the College Reception

EXPERIENCE

• You will need previous experience working with general admin. Previous experience in a customer facing role would be desirable.

• Strong IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies
• If you have had experience working in an education setting, or have just recently been through higher education, then this would be an advantage.
• Ability to work with data for reporting, to aid decision making or to support a case for change

KEY BENEFITS

• Competitive salary
• 25 days holiday
• Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

ABOUT US

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.  

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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Please apply via the link.